One of the biggest hang-ups for clients when they work with interior designers is that we don’t take returns. So why don’t we take returns?
Interior designers shop at dozens - sometimes hundreds - of different places. Most to-the-trade places don’t take returns. So really, it’s not the interior designer’s policy - it’s the vendor’s policy. My contract says that if I can get a return I will - but most items are not returnable.
Read MoreI see this question a lot. So I'm going to share with you how I handle returns. Remember, this is how I do it, that doesn't mean that it is the right way to handle it for your business. It's just one way to do it.
The first thing you need to do is accurate set up your client's expectations. This means that you put a refund policy in your contract, not only for product and orders, but also for the markup on that product, for your time procuring and expediting that product, shipping and freight fees, install costs, and restocking fees.
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