Most of the time, the only reason we are unhappy or disappointed is the result of unmet expectations. Take a minute to think about that. Think back on the past few days on the things that caused these feeling to arise. Go ahead, I promise it has to do with running an interior design business.
Having expectations leads to disappointments.
Read MoreI see this question a lot. So I'm going to share with you how I handle returns. Remember, this is how I do it, that doesn't mean that it is the right way to handle it for your business. It's just one way to do it.
The first thing you need to do is accurate set up your client's expectations. This means that you put a refund policy in your contract, not only for product and orders, but also for the markup on that product, for your time procuring and expediting that product, shipping and freight fees, install costs, and restocking fees.
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