There are a few things I feel strongly about when you’re running an interior design business. Most of the time, it doesn’t matter how you do it, just that it gets done. One of those things I feel is a critical part of running an interior design business is telling people what to expect.

Unmet expectations are one of the most common reasons for unhappy clients and issues on projects. (You can read more about that in Why Projects Fail.)

But setting expectations isn’t just for clients, it is also important …

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