I am a huge proponent of new client packets (aka welcome packet). It shows you you know what you’re doing, it sets client expectations, and it educates. A new client packet prepares clients for working with you and helps them understand your process.
Read MoreI always liken getting new clients to dating. You do not need to say yes to everyone who asks you out on a date and you do not need to accept every inquiry or prospect that comes your way. In fact, there is power and success in saying no. This is why it’s important to know your criteria for accepting new interior design projects.
Read MoreI realized something yesterday, interior designers have a hard job made harder by having to do something that is not our strength to get to the work that we do excel at. Interior designers have to “sell” our creativity. We literally have to do something that, let’s face it, most of us hate doing before we can do what we love. Getting a client to sign your contract and all the stuff to get to that point can be a struggle.
Read More“My own business is still young and the thing I feel like I struggle with the most is the very first client consultation. My struggle is this: how to get the client without giving away too many ideas. Clients all want to hear your ideas of their space or your inspirations but sometimes I feel like they take your initial suggestions and run away with it without me. How do I inspire confidence and trust with out giving too much away and getting the client to sign that contract?”
Thanks! Kaitlyn
How to handle that first meeting with a client is a source of contention with many designers. How long? When? Where? What information should you get? How much information should you give?
Like running any business, there is not a single best answer. Everyone does it a little different and you can too. In my experience, it is best to get to know the client's needs before meeting with them in person. I have a lengthy client questionnaire that potential clients are required to fill out before I have an in-person meeting with them. Reading their answers gives me a better idea of what they are looking for and what they need. At this point I can also let them know if I don't think I am the right designer for them - all without ever meeting them in person. If we decide to proceed with an in-person meeting/ consultation…
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